Help & Support

Card payments settled to a BNZ account

If your merchant transactions are settled to a BNZ account, you’ll be able to view and access your money as soon as it has been processed. If you have same-day settlement it will be deposited into your account by the end of that day, and if you have next-day settlement it will be deposited to your account in the morning – 7 days a week, 365 days a year.

Card payments settled to another bank

If your merchant transactions are processed at BNZ and settled into an account at another bank, the other bank determines when you can view the payment and access the funds. If you have same-day settlement we will send payment to your account at the end of the day, and if you have next-day settlement we will send payment to your account in the morning - 7 days a week, 365 days a year.

Things to be aware of

• We’ll process both payments and refunds to your account, so if your card refunds are more than your card sales in one day, your account balance will reduce.
• Our normal checks for fraudulent transactions will still apply, which means we retain the right to withhold funds if fraud is suspected.

For more information, please refer to the BNZ Merchant Agreement PDF 290KB. 

If you have any questions, call us on 0800 737 774.