Choose unique passwords and PINs
Use a phrase of two to four words and unique numbers as it’s easier to remember than a complex string of letters and symbols.
Don’t allow web browsers to save your passwords.
Keeping safe online
Strengthen your online security with these practical tips to help you be safer online.
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Ways to step up your security
We’re here to keep your online banking simple and secure. Here are some extra steps you can take to make it even safer.
Use two-step authentication
Set up these two steps to help confirm that it’s really you logging in to your digital banking. This makes it harder for others to access your accounts or collect your information.
Avoid clicking links in emails or texts asking you to log in, which we’ll never do.
Keep your devices secure
Keep your devices locked, and never leave them unattended. You can lock your online banking if it’s been compromised.
Don’t ignore alerts to update your device or your apps. You can also set your system preferences to update automatically.
Check the latest scams
Keep track of the common emails, text messages, or calls made by scammers pretending to be from BNZ. You can also get scam savvy by learning about types of scams.
How to spend safely online
Use trusted networks
When shopping online, avoid using public Wi-Fi networks. Instead, shop using your personal Wi-Fi or mobile data.
Shop at known stores
Avoid online stores you haven’t heard of and read reviews before you hit purchase.
Look for URLs starting with ‘https://’ and a padlock icon, these usually mean a site is more secure, but it’s not guaranteed.
Make secure payments
Use secure payment methods like credit cards or digital wallets. Never save your card details for future purchases.
BNZ app security features
Smart features in the BNZ app keep you safer online and help protect you from scammers. These add friction in key moments, to help you pause and check where your money is going. Features include two-factor authentication, Confirmation of Payee, and online banking lock.
Protecting your business
Protect your people, business, and customers with our fraud prevention tips.
Payment security guide
Our security guide details ways to manage payments in Internet Banking for Business. This includes setting up limits, two-to-authorise payments, and notifications.
Online security toolkit
Our toolkit for small to medium sized businesses includes information on improving online security and ways to protect your business against cybercrime.
12 months free cybersecurity
We’re offering most BNZ business customers a years’ free cybersecurity with CrowdStrike. The software, Falcon Go, can help protect your devices against threats such as viruses, data theft, and cyberattacks.
Other helpful information
Own your online
This New Zealand government initiative gives New Zealanders and businesses information, alerts, and guidance on how to be secure online.
National Cyber Security Centre
The NCSC provides cyber security services to large organisations, government, and operators of critical infrastructure.
Netsafe
A source for online safety education for all ages, including targeted information for young people and parents.
Help and support
Report a scam or fraud by calling us on 0800 735 901 (+64 4 473 5901 from overseas). Available 24 hours a day, 365 days of the year (including public holidays).