Service fees
Service fees are what we charge for any additional services we provide. They are subject to change from time to time, and, where applicable, service fees are in addition to all account and facility fees.
- Electronic payments
- Internet and telephone banking
- Flexi Debit Visa and Eftpos cards
- International fees
- Service and investigative charges
- Other transaction service fees
- Postage, and photocopying fees
- Statement fees
Electronic payments
Automatic payments
| Establishment and amendment fee - Internet Banking, Internet Banking for Business, and automated telephone | No charge |
| Establishment and amendment fee - staff assisted transactions | $5 |
Bill payments
| Establishment and amendment fee - Internet Banking and Internet Banking for Business | No charge |
| Establishment and amendment fee - staff assisted transactions | $5 |
Direct debits
| Establishment and amendment fee | No charge |
Same-day cleared payments (cost per transaction)
| Written application | $25 with or without notification |
| Electronic - Internet Banking for Business | $5 with or without notification |
| Notification for incoming payments | No charge |
Internet and telephone banking
Internet Banking for business
If you’re an Internet Banking for Business user, other service fees may apply. See the Business and Agribusiness Account and Service fees guide for more information.
Internet Banking
| Registration | No charge |
| NetGuard Card | No charge |
|
Account Alerts:
|
No charge |
| Internet Banking transactions |
Fees may apply for all payments made in Internet Banking. |
Telephone Banking
| Registration | No charge |
| Call charges | No charge |
Flexi Debit Visa and Eftpos cards
| Withdrawals from an overseas ATM | No charge |
| Flexi Debit Visa overseas over the counter cash withdrawal fee | No charge |
| Flexi Debit overseas purchases | Electronic Transaction charges apply |
| Foreign currency service fee | 2.25% of the NZ dollar value of the withdrawal or purchase |
Overseas retailers, ATM operators and financial institutions may also charge fees. A foreign currency service fee is also charged on all other Flexi Debit Visa Foreign Currency Transactions (as defined in the Standard Terms and Conditions PDF 270KB).
We don’t charge a foreign currency service fee on purchase reversals, purchase refunds, ATM reversals and chargebacks. For those transactions (not including purchase refunds) we credit a foreign currency service fee that is calculated as a percentage of the NZ dollar value of the reversal or chargeback. The converted amount of your Foreign Currency Transaction and the foreign currency service fee (where applicable) are aggregated in the NZ dollar amount and in the rate of exchange shown on your statement for each Foreign Currency Transaction.
International fees
Service fees for international transactions
International fees apply for each transaction. Further charges from overseas banks may also apply. BNZ includes a margin on foreign exchange conversions.
Send international payments
|
Self-service online: sending a foreign currency |
No charge |
| Self-service online: sending New Zealand dollars | $5 per payment |
| Staff assisted | $25 per payment |
Overseas correspondent banks may charge a fee for processing your international payment.
- For personal customers sending a foreign currency in Internet Banking or the Mobile App, BNZ will cover this fee for you.
- For business customers using Internet Banking for Business or the Business Banking App, you can choose to have the fee deducted from the amount you paid the beneficiary, or you can select the ‘Charges our’ option and cover the correspondent bank fee yourself. The fee will be added to your International Payment Issue fee (and appear as one fee on your statement).
Correspondent bank fee (Charges Our)
|
Personal banking: sending a foreign currency |
No charge |
|
Personal banking: sending New Zealand dollars |
$12 per payment |
|
Business banking |
$12 per payment |
You cannot choose to pay the Charges Our fee if the payment is to Japan. The beneficiary's bank may still charge a fee to their customer.
Receive international payments
| Received by BNZ and credited to a BNZ account | $10 per payment |
| Received by BNZ and credited to another bank | $15 per payment |
| The remitter of an international payment (person sending the money) can choose to share the transfer charges with the beneficiary (person receiving the money). In this situation BNZ will charge an Inward International Payment fee to the beneficiary. Remitter bank charges may still apply. | |
|
International Payments received via another New Zealand Bank and credited to a BNZ account |
No BNZ charge |
|
International Payments received via another NZ bank (processing bank) may be subject to the receiving fees of that bank. |
International payment trace, amendment, or cancellation
|
Trace, amendment, or cancellation request for international payments sent or received |
$25 per payment |
Service and Investigative charges
| Transaction research - Online image fee | No charge |
| Transaction research - Manual image fee | No charge |
| Transaction research - Research fee | $15 per item or $60 per hour |
| Electronic credit recovery fee | $40 per transaction |
Other transaction service fees
| Teller-assisted printout (up to last 25 transactions) | $1 |
| Non-BNZ customer request for change in denomination of money (for example, changing a $100 note into $1 coins) | $5 per $1,000 minimum $5 |
Postage, and photocopying fees
| International Postage | $2 |
| Photocopying | $0.20 per page |
Statement fees
| Paper statement | $1.50 per envelope sent by post Each envelope may contain multiple account statements. Paper statement fee applies to YouMoney, TotalMoney, Rapid Save.* |
| Replacement statement | $1.50 per statement |