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Making an early term deposit withdrawal

You can ask to withdraw all or part of your term deposit prior to the Maturity Date by either telling us 31 days before you want to withdraw or if you are experiencing hardship (as reasonably determined by us). 

If an early withdrawal request is made within the first seven days of the term deposit being opened, then neither 31 days’ notice nor exceptional circumstance approval are required.

You can ask us by sending a secure message in Internet Banking, calling 0800 275 269 or +64 4 931 8209 from overseas, or visiting a store.

If we agree to an early withdrawal for either of the above reasons, you will receive a reduction in the interest paid to you. The interest rate that will be applied to the broken amount will be the advertised rate at the time the term deposit was opened, for the length of time the money was invested, minus 2%.

For example, if a term deposit was originally one year, but was broken after six months, the interest rate that would be applied would be the six-month rate at the time the term deposit was opened, minus 2%.