Call 0800 275 269 for general enquiries

Free phone, available 8am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and on Public Holidays.
For all services, products, and feedback.

From overseas, call +64 4 931 8209*

Something lost or stolen? Suspected fraud?
Call 0800 735 901

Free phone, available 24 hours a day, 365 days of the year (including public holidays).

For any lost or stolen EFTPOS, debit or credit cards; NetGuard cards or tokens; and/or mobile devices. Also if you think your credit card or debit card has been used fraudulently.
From overseas, call +64 4 473 5901* (You can call collect from a landline)

Get in touch

If you’re already a customer, you can send us a secure message by logging in to Internet Banking or Mobile Banking and using the 'Contact' in the main menu. This is so your privacy is protected.

If you have a general question about our products and services, you can send us a message.

To give us feedback or make a complaint, see our feedback and complaint process.

You can also contact us on Twitter, Facebook, or ask everyone on our forums at BNZ Community.

Have you received a suspicious email?

Have you received an email that looks like it’s from us, but you are unsure it's genuine? Here are some signs to look out for.

BNZ will never ask you to update or confirm any personal information via email.

If you have concerns about emails that relate to your online banking, or suspect you have responded to a phishing email, call us immediately on 0800 ASK BNZ (0800 275 269) or +64 4 494 9098 from overseas (international toll charges apply).

maplittleTalk to us in store

You won't find the phone numbers for our stores on our website, as each store's priority is to help customers in store.

If you'd like to talk to someone, you can visit us in store or talk to a banker by calling customer services on 0800 275 269.

Store and ATM Finder

Find your local store, BNZ ATM, Partners Centre, or any other business specialist using our locator.

Find your local BNZ store

Talk to a mobile mortgage manager

Our mobile mortgage managers will come to you, whether you need help choosing your first home loan, want expert advice or are looking to switch to BNZ^.

Find a mobile mortgage manager

More ways to contact us

We’re on Twitter, Facebook, LinkedIn, YouTube, Instagram, and our own BNZ Community. Reach us any way you’d like.

You can also write to us . Please note, this address is for correspondence only. We can’t accept deposits at this postal address.

Private Bag 39806
Wellington Mail Centre
Lower Hutt 5045

 Lastly, have you any feedback, suggestions or complaints? Find out more about giving feedback

Contact numbers for businesses

Small business

For small and start-up businesses with a turnover up to $1 million.

Call us on 0800 269 763


For medium to large businesses with a turnover over $1 million.

Find a BNZ Partner or call 0800 273 916 to make an appointment.


For agricultural and farming businesses.

Find a BNZ Agribusiness Specialist near you or call 0800 273 916.

Internet Banking for Business

Available Mon–Fri, 7am–7pm (closed on public holidays).

Phone 0800 269 4242 (0800 BNZ IB4B)

From overseas call +64 4 931 8234*

Merchant helpdesk

Available Mon–Fri, 8am–5pm (closed on public holidays).

Sales and support for businesses accepting payments.

Phone 0800 737 774

From overseas call +64 4 474 9945*

Other phone numbers

Telephone banking

Available 24/7 (including public holidays).

Phone (Free) 0800 24  00 00

From overseas call +64 4 924 2424*

BNZ Travel Insurance

Available 24/7 (including public holidays).

If you have an emergency on your trip, call First Assistance on +64 9 525 0190

For non emergencies while you're overseas, call +64 4 901 7234.

To make a claim once you’re home, call 0800 269 872 (Mon-Fri, 8am - 6pm).​

BNZ Life Insurance

Available Mon-Fri, 8am-6pm (closed on public holidays).

Phone (Free) 0800 808 648

From overseas call +64 4 474 9702*

PremierCare Insurance

Available Mon-Fri, 8am-8pm; Sat-Sun, 8:30am-5pm (New Year's and Christmas day will be closed).

Phone (Free) 0800 808 618

From overseas call +64 9 985 0103*

Roadside Rescue

Available 24/7 (including public holidays).

Roadside Rescue breakdown service for those with Supreme Cover vehicle insurance. 

Phone (Free) 0800 269 767


Available Mon-Fri, 8am–6pm

Phone (Free) 0800 66 55 60

Let us know you’re going overseas

Notify us in Internet Banking of your travel plans so we can protect your cards and transactions better when you’re travelling overseas. 

BNZ Heritage

BNZ Heritage was formed to protect and share the stories, objects and artworks through our museum, archives, and art collection.