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Detecting and avoiding online fraud

We value your security, especially when using the Internet. That is why we would like you to be aware of online fraud.

Online fraud is when a person takes advantage of someone by approaching them with fake deals and scams, in order to get money or to steal someone’s identity. This type of fraudulent activity can happen in chat-rooms, on message boards, on a website, and particularly through email, which is also known as phishing.

BNZ will never ask you to update or confirm any personal information via email.

How to detect online fraud

Here are some common signs that could help you identify an online scam:

  • You receive an email from a bank you don’t bank with.
  • You are asked to provide your personal information via an email or on a website.
  • You are asked to provide your confidential bank information, such as your credit card number, PIN, and expiry date.
  • The text of the email or message is full of grammar and spelling mistakes.
  • You receive an unexpected email from someone you don’t know, or from a reputable company using a public service domain, such as Hotmail or Gmail.
  • You are asked to send money through untraceable agencies.
  • The deal(s) are too good to be true and/or the sender gives promise of money for little or no effort.
  • The story and/or deal(s) doesn’t ‘add’ up or make sense.
  • You are told you have won a competition that you never entered.
  • You get a quick response to your reply, and they answer questions you never asked.

How to avoid being a victim of online fraud

Here are some tips on how you can avoid being a victim of online fraud:

All customers

  • Always type www.bnz.co.nz into your browser when you want to do your banking or visit our website.
  • Be cautious of unexpected emails from people you don’t know, especially if they come from a public service domain like Hotmail or Gmail. Delete the email straight away; don’t click on any links within these emails. If you open the link by accident, make sure you run a full virus check against your computer.
  • Only use your credit card online and over the telephone with well-known companies.
  • When using your credit card online, make sure the padlock symbol, indicating a secure environment, appears at the bottom of the browser (or, look for a ‘s’ after the ‘http’ in the web address, i.e. https://).
  • Review your bank and credit card statements each month to make sure there aren’t any unauthorised payments or transactions you didn’t initiate.
  • Use anti-virus software, and set your anti-virus software to install updates automatically.
  • Install firewalls on your computer.

Business customers

There are a few simple precautions your business can take to help protect itself from online fraud by employees.

Check out our Online Fraud Prevention Action Plan PDF 110KB, which includes action points that you and your management team can work through to improve your level of security.

We strongly recommend that you

  • Regularly review the measures you take to prevent Online fraud by your employees.
  • Take expert independent advice about other internal business security measures you may benefit from.

Download the Online Fraud Prevention Action Plan PDF 110KB