Help & Support

Forgotten NetGuard PIN

If you’ve forgotten your PIN, you’ll need to get your NetGuard token reset.

First, lock your token by entering the wrong PIN until you see ‘LOCKED’ on your token screen, followed by a 7-digit code. Then:

  • print out and complete the NetGuard token reactivation form PDF 35KB
  • get the form signed by the owner(s) of your company’s BNZ bank accounts.
  • scan and email the form to or fax it to (04) 474 7777.

When we’ve processed the form we’ll email you step-by-step instructions telling you how to unlock your token and get a new PIN. On business days, this usually happens 2-3 hours after we get a signed copy of your reactivation form.

Resetting your Internet Banking for Business password

If you’ve forgotten the password for your Internet Banking for Business, you’ll need to get it reset.

If you no longer want to use your NetGuard token to log in 

You can set up and use the BNZ Mobile Business Banking app to log in to your Internet Banking for Business. Note that if your NetGuard token is locked out you’ll need to reset your NetGuard access to be able to activate your Mobile Business Banking app.