A passion for people
Whether it’s making banking services and advice accessible to everyone, or helping New Zealanders stay safer online, we’re supporting our communities in whatever way we can.
Scam Savvy Week, 26–30 August
Scammers take advantage of good people. That’s why this year we’re helping New Zealanders to get scam savvy so they can feel safer online.
Join our team at BNZ branches and selected shopping centres throughout the country, to find out how to identify scams, what to do when you identify them, and what to do if you’ve been scammed.
Together, we’re doing great things
Mobile BNZ is bringing banking to your community
We get that it’s not always easy to see a banker in some New Zealand towns, so we’re piloting Mobile BNZ, a cashless mobile branch that’s travelling around the Manawatu region. The team can give advice on managing your everyday finances, help with using our online tools, load PINs, open accounts, do financial health checks, and provide access to BNZ’s Community Finance programme.
Email us to see when we’ll be in a town near you and make an appointment. The bus is not wheelchair or pram accessible, so customers with accessibility needs should get in touch to arrange to meet in a place that suits them.
The Good Shop
We’ve teamed up with The Salvation Army and other great Kiwi organisations to get The Good Shop, a mobile store, on the road in three communities across New Zealand.
The Good Shop offers an ethical alternative to existing mobile shopping trucks. It provides access to quality goods with interest-free finance options, alongside practical financial advice to those who need it most.
Helping New Zealanders of all ages to be financially secure
Through specially designed interactive digital tools, we’re helping New Zealanders grow their financial know-how, and increase awareness of scams and how to avoid them, so they can stay safer online.
Making banking accessible to everyone
We work with the Commission for Financial Literacy and Retirement Income and organisations like Age Concern, to help provide resources and education to communities that need it.
Enhancing our services
We’ve made our ATMs, stores, and office buildings wheelchair accessible, and endeavour to provide services and facilities that are accessible for hearing and vision-impaired customers.
Together with the New Zealand Bankers’ Association and other New Zealand banks, we’ve supported the introduction of voluntary guidelines to meet the needs of elderly and disabled customers.