Help & Support


Viewing and managing your credit card rewards in internet banking

Viewing your Cash Reward details

You can see your reward details in Internet Banking and Mobile Banking:

  • Log in and select the credit card you want to view.
  • Click in  ‘View details’ Internet Banking or ‘Show card and payment information’ in Mobile Banking to see what type of rewards you're on, and which account they are being credited to.

Viewing your Fly Buys rewards

Rewards earned from your credit card

You can do this by:

  1. Log in to Internet Banking and select the credit card you want to view. Click "View details", and your rewards will appear under Rewards: Fly Buys. You can also Click on ‘Go to FlyBuys.co.nz’, then log in.
  2. Going to the FlyBuys website, FlyBuys.co.nz.
  3. Looking at your credit card paper statement.

Total Fly Buys rewards

You can do this by going to the Fly Buys website, FlyBuys.co.nz.

You can also get to the Fly Buys website in Internet Banking. Just select the credit card you want to view and click on ‘Go to FlyBuys.co.nz’, then log in:

view reward details

Managing the account your Cash Rewards are credited to

Cash Rewards are credited to your credit card account unless you choose to put them in a different BNZ account. Rewards are calculated once a month - at the end of your statement cycle - and will show on your statement as ‘BNZ - CASH REWARD’.

By default, Cash Rewards are applied to your credit card account, however you can change the account they go into. You can choose to credit your Cash Rewards to a BNZ savings, everyday transaction or BNZ KiwiSaver Scheme account. And if you want to change it back to your credit card account, you can do that too.

Your Cash Rewards will appear on your current credit card statement, but will be applied to your account during your next statement period.  Any change in account will be backdated to take effect from the beginning of the current statement period.

How to change the account your Cash Rewards go to

You can change the account your Cash Rewards go to by:

1. Using Internet Banking

  • Login to Internet Banking
  • Select the credit card you’re earning Cash Rewards on
  • Click on Edit at the top of your screen
  • Select the account you want your Cash Rewards to go into from the ‘GO TO’ drop down menu
  • Click ‘Save’

2. Calling us 0800 275 269
3. Visiting us in store

Switching between Cash Rewards and Fly Buys

If you have a BNZ Advantage card you can change between earning Cash Rewards or Fly Buys points.^

Switch when you want

You can swap between Cash Rewards and Fly Buys points as often as you like, but you’ll only earn one reward type per statement month. The new reward will apply from the opening date of the statement period in which you make the change.

How to switch your rewards

From Cash Rewards to Fly Buys points

  • Login to Internet Banking using your Access number and password.
  • Select a credit card you want to switch rewards on by clicking on the account image.
  • Click on 'Edit' at the top of your screen.
  • Select ‘Fly Buys’ from the drop down menu next to ‘REWARDS’.
  • Click ‘Save’ to confirm your new rewards type.

Note:

  • If you have a credit card linked to Fly Buys, your Fly Buys number will be visible.
  • If you have never registered a Fly Buys number with us, the first 6 digits of your Fly Buys number will be shown. Simply enter the remaining 10 digits from your Fly Buys card.
  • If you do not have Fly Buys, you can register on the Fly Buys website by clicking on ‘Register today’.

From Fly Buys points to Cash Rewards

  • Login to Internet Banking using your Access number and password.
  • Select a credit card you want to switch rewards on.
  • Click on 'Edit' at the top of your screen.
  • Select ‘Cash Rewards’ from the drop down menu next to ‘REWARDS’.
  • Click ‘Save’ to confirm your new rewards type.

Linking Fly Buys to your credit card

To start earning Fly Buys points,^ you’ll need to be a member of Fly Buys.

You’ll need to give us your Fly Buys membership number to start collecting Fly Buys points when you use your card. You can do this by calling us 0800 275 269  or by visiting us in store.

Small Print

  1. The terms and conditions of your chosen account or BNZ KiwiSaver Scheme account will apply.

  2. Fly Buys terms and conditions apply.