System requirements

Minimum technical requirements for our website and online banking services.

In order to access and fully experience our website, Internet Banking, Internet Banking for Business and Client Funds Service, we recommend that your computer meets the following minimum technical specifications.

  PC Apple Mac
Operating system Windows Vista, 7, 8 or 8.1 Mac OSX 10.5
Web browser software Microsoft Internet Explorer 9, 10 & 11
Mozilla Firefox - latest version
Google Chrome - latest version
Mozilla Firefox - latest version
Apple Safari - latest version
Internet access Broadband or high-speed connection
A dial-up connection may mean that you notice degradation in the performance.
Screen resolution 1024 x 768 or greater
Cookies Enabled
Session cookies Enabled
Pop-up windows Enabled
JavaScript Enabled

If your settings do not meet these minimum requirements, we recommend upgrading. Alternatively, you can access our Telephone Banking services on 0800 24 00 00 or call us on 0800 ASK BNZ (0800 275 269) for assistance.

How do I upgrade my web browser?

If you don't have one of our supported browser versions, you can download them for free from the internet: 

Do I need JavaScript enabled?

In order to use our Internet Banking services and to best experience our website you will need to have JavaScript enabled. If you have JavaScript disabled, please access your browser's internet options to enable it. If you're not sure how to do this, refer to your browser's help content.

Do I need to have Flash?

To experience some parts of our website and Internet Banking services you need to have Adobe Flash Player installed as an addon to your browser. Many browsers come with Flash Player pre-installed. Find out more about Adobe Flash Player.

Do I need Adobe ReaderĀ® installed?

To print PDF documents, you'll need to have Adobe Reader installed on your computer. If you do not have Adobe Reader installed on your computer, you can download it for free.

Why do I need session cookies?

Session cookies are a security feature, one of a number used by us, to ensure that your information is kept confidential. Session cookies only stay on your computer for the duration of your session.

Firewall and anti-virus software

We also recommended you install a personal firewall and anti-virus software on your computer. Update the software's virus definitions frequently.