Help & Support


What to check first if PayClip isn't working

If you can’t get PayClip to work, you should check the following first. 

Is the device activated?

If it's the first time you're using your PayClip device, check whether it has been activated. If you're the merchant, you can do this in the BNZ PayClip Merchant portal. If you've been given access to PayClip, check with the person who gave it to you.

Alternatively, call us on 0800 729 254 and we'll check it for you.

Is the device paired to your smartphone?

Check that your PayClip device has been properly paired with your smartphone. A "Reader Detected" message will appear in the PayClip app when it's correctly fitted.  Note:  The PayClip must be paired with your smartphone via Bluetooth® for the details of the reader to appear.

Refer to the instructions in the PayClip User Guide (PDF, 768KB) for more information.  

Is the device charged?

Check how much battery charge your PayClip device has, as you may need to recharge it. To check the charge of the battery, in the PayClip App, swipe right for the 'Settings' menu, then select 'About'.

If you need to charge the device, follow the instructions in the PayClip User Guide (PDF, 768KB).

Do you have network or Wi-Fi coverage?

Check to see whether you have network (3G, 4G) or Wi-Fi coverage, as you won't be able to take payments if you're unable to receive a signal.

Transaction errors

If you can't take a payment, you may get an error message to let you know why a transaction has not been processed.

See common transaction errors