Help & Support


PayClip payment errors

If everything seems to work but you can't take a payment, first check that you have network (3G, 4G) or Wi-Fi coverage on your smartphone.

If you're in an area with varying or no signal, you may not be able to take payments (payments are processed in real-time* using your smartphone network or Wi-Fi coverage). If you're in a no-signal area, you may have to move to get network coverage, if possible.

You may also get an error message to let you know why a transaction has not been processed. The most common error messages are as follows:

  • Transaction declined: This may be a result of the customer not having sufficient funds to complete payment. Or, if you're processing a refund, you may get this error message if the customer has not presented you with the original card they used to pay in the first instance.
  • Transaction cancelled: This may occur if anything has interrupted the transaction process, such as a phone call. If this happens you should try again.
  • You have exceeded your maximum daily transaction limit: If this message appears, call us on 0800 729 254 and we may be able to increase it for you. (Note: This is subject to business approval.)

Payment interrupted with a phone call

If you’re in the process of taking a payment and you receive a call and answer it, your smartphone will exit the PayClip app. You’ll need to login to the app and begin the payment process again. If you ignore the call, you may be able to continue taking a payment.

However, if the PayClip app is in the middle of the card verification process, the call will interrupt the signal and your smartphone will exit the PayClip app. You’ll need to login to the app and begin the payment process again.

Small Print

* Funds will be deducted from your customer's account immediately and recorded immediately on your app and portal.  Funds will be paid into your bank account on the next working day.