Help & Support

Replacing your NetGuard token

If your token is broken, lost or stolen, or the battery is flat, you can ask for a new one. If you’d rather use your mobile to authenticate your Internet Banking for Business, instead of replacing your token, you can follow the steps to activate your BNZ Mobile Business Banking app.

To replace your NetGuard token:

We’ll send you a new token in 3-5 business days, and put a temporary NetGuard Bypass on your account while you wait for your new token to arrive.