Help & Support


To help keep your money and identity secure, PC Business Banking comes with robust, customisable security protection. This includes optional two-layer access protection and a lot of control over what individual users can do within the system. There are also some simple things that you can do to help.

The reassurance of a secure business banking service

Here are of some of the ways PC Business Banking helps to keep your banking secure, so you’ll be better off:

  • Your PC Business Banking information is stored in either a local or network-shared database, with heavily restricted and secured access
  • Robust firewall technology protects our internal systems, and your information within them, from any unwelcome intrusion
  • To maximise your security and prevent unauthorised access, each time you log into PC Business Banking you must enter your user ID and a password that only you know
  • Your business can choose to add the use of 2nd Factor authentication to your payment process, which gives your PC Business Banking an extra layer of security
  • PC Business Banking lets you allocate full authority to some users and restrict access to others. For example, you can:
    • Control access for data entry, by instruction type and by account
    • Control account access levels for each user
    • Control the types of payments each user can make, including the payment types available for each bank account; a maximum amount for each payment type and single or dual authorisation by instruction type

Here’s what you can do to help

  • Make sure all your users know they must not write down their password or let anyone else find out what it is
  • Make sure your computers have up-to-date anti-virus software installed