Talk to the people you need, to get the help you want

General enquiries

Available Mon–Sun, 6:30am–11pm.
All services and products.

Phone (Free)
0800 275 269
(0800 ASK BNZ)

From Overseas
+64 4 931 8209*

Other phone numbers

Lost or stolen credit cards, mobile devices, or NetGuard cards

Available 24 hours a day, 365 days of the year (including public holidays).

Reporting a lost or stolen credit card or NetGuard card and organise a replacement, or to report a mobile device that has mobile NetGuard activated on it.

Phone (Free)
0800 735 901

From Overseas
+64 4 473 5901
(You can call collect from a landline.)

Telephone Banking

Self service facilities available 24 hours a day, 7 days a week (including public holidays).

You can talk to a customer solution advisor directly by pressing (*1). Customer solutions advisors are available Mon–Sun, 6:30am–11pm.

Phone (Free)
0800 24  00 00

From Overseas
+64 4 924 2424*

Internet Banking for Business

Available Mon–Fri, 8:30am–8pm (closed on national public holidays).

Phone (Free)
0800 269 4242
(0800 ASK IB4B)

From Overseas
+64 4 931 8234*

PC Business Banking

Available Mon–Fri, 8am–8pm (closed on national public holidays).

Phone (Free)
0800 280 269

From Overseas
+64 4 460 0368*

EFTPOS and internet merchant services

Available Mon–Fri, 8am–5pm (closed on national public holidays).

Phone (Free)
0800 737 774

From Overseas
+64 4 474 9945*

BNZ Life Insurance

Available Mon–Fri, 8am–6pm (closed on national public holidays).

Phone (Free)
0800 808 648

From Overseas
+64 4 474 9702*

PremierCare Insurance

Available Mon–Fri, 7am–9pm; Sat–Sun, 8am–9pm (including public holidays).

Phone (Free)
0800 808 618

From Overseas
+64 9 985 0123*

Roadside Rescue breakdown services (Supreme cover vehicle insurance)

Roadside Rescue breakdown service. Available 24 hours a day, every day of the year.

Phone (Free)
0800 269 767

BNZ Museum

Mon-Fri, 9:00pm-4:30pm. Free entry

Phone (Free)
(04) 474 6933

From Overseas
+64 4 474 6933*

Email us

Send us an email

Visit us

You can find any BNZ store, business partner centre, mobile banker or any other business specialist and their contact details using our locator.

Write to us

You can write to us. Please note, this address is for correspondence only. We can’t accept deposits at this postal address.

Private Bag 39806
Wellington Mail Centre
Lower Hutt 5045

Complaints and feedback

Please let us know if you have any feedback, suggestions, or complaints. If you feel that we have been unable to resolve your complaint, you can call the resolve team.

Available Mon–Fri, 9am–5pm.

Phone (free): 0800 788 999
From overseas: +64 9 924 9241*

Small Print

*International toll charges apply.