Contact us

Get the information you need.

Get in touch about any of our products and services - or follow us on Twitter @BNZ to keep up to date with our latest news and activities.

Phone numbers & postal addresses

Browse our local free calling numbers, as well as our direct dial for international customers and our postal addresses if you'd like to send us some mail.

 Telephone banking
Telephone number Call for help with...

0800 24 00 00

04 924 2424
from a mobile

+64 4 924 2424#
from overseas

All your banking needs.

Self service facilities available 24 hours a day.

You also have the option to talk to a customer solution advisor simply by pressing (*1). The customer solution advisor can answer your enquiry, assist you with most banking transactions, and provide further information on our products and services.

Customer solution advisors are available Mon to Sun 6.30am to 11pm

# Calls from overseas - international toll charges apply.

 Service and product information
Telephone number Call for help with...
0800 ASK BNZ
(0800 275 269)
+64 4 931 8209#
All our services and products
Available Mon to Sun 6.30am to 11pm
0800 800 667
+64 4 470 9201#
BNZ credit card enquiries
Available Mon to Fri 8am to 8pm, Sat to Sun 9am to 5pm
0800 735 901
+64 4 473 5901
call us collect
from a land line.
Reporting lost and stolen credit cards or help to organise a replacement
Available 24 hours a day, every day of the year
0800 737 774
+64 4 474 9945#
EFTPOS and internet merchant services
Available Mon to Fri 8am to 5pm
0800 808 648
+64 4 474 9702#
For BNZ Life Insurance enquires
Available Mon to Fri 8am to 6pm
0800 808 618
+64 9 985 0123#
For PremierCare Insurance enquires
Available Mon to Fri 7am to 9pm
Available Sat to Sun 8am to 9pm

# Calls from overseas - international toll charges apply.

 Internet Banking Support
Telephone number Call for help with...
0800 WWW BNZ
(0800 999 269)
+64 4 494 7153#
Internet Banking
NetGuard cards, including reporting a lost or stolen Netguard card, Mobile Banking, including reporting a lost or stolen mobile device
Available Mon to Sun 6.30am to 11pm
0800 269 4242
+64 4 931 8234#
Internet Banking for Business
Available Mon to Fri 8:30am to 5pm
0800 280 269
+64 4 460 0368#
PC Business Banking
Available Mon to Fri 8am to 8pm

# Calls from overseas - international toll charges apply.

 Complaint resolution team
Telephone number Call for help with...
0800 788 999 Cases where you feel the staff member you dealt with has been unable to resolve your complaint to your satisfaction

 

 BNZ Museum
Telephone number Call for help with...
+64 4 474 6933#
Or send us an email at museum@bnz.co.nz
Arranging a group visit to the museum
Researching the bank's archives collection

# Calls from overseas - international toll charges apply.


Looking for mobile bankers or business specialists?

You can find our store, atm, business centre, mobile banker and various business specialist locations and contact information on our locator at find.bnz.co.nz.

Postal addresses

 Send us a letter
Postal address Write to us here ...
Private Bag 39806,
Wellington Mail Centre
Please use this for correspondence only. We can't accept deposits via this postal address.
PO Box 995,
Shortland Street,
Auckland 1140
If you feel we can improve our products and services, we are always open to suggestions - customer feedback is our most valued source of information about how to meet our customers' needs.