For general enquiries, call 0800 275 269
Free phone, available every day, 6:30am–11pm.
For all services, products, and feedback.
From overseas, call +64 4 931 8209*
Something lost or stolen?
Call 0800 735 901
Free phone, available 24 hours a day, 365 days of the year (including public holidays).
For any lost or stolen EFTPOS, debit or credit cards; Netguard cards or tokens; and/or mobile devices.
From overseas, call +64 4 473 5901*
Come see us in person
Find your local store, BNZ ATM, Partners Centre, mobile banker or any other business specialist and their contact details using our locator.
More ways to contact us
You can also write to us . Please note, this address is for correspondence only. We can’t accept deposits at this postal address.
Private Bag 39806
Wellington Mail Centre
Lower Hutt 5045
Lastly, have you any feedback, suggestions or complaints? Find out more about giving feedback
*International toll charges apply.