System requirements
Minimum technical requirements for our website and online banking services.
In order to access and fully experience our website, Internet Banking, Internet Banking for Business and Client Funds Service, your computer needs to meet the following minimum technical specifications.
| PC | Apple Mac | |
|---|---|---|
| Operating system | Windows 2000, XP SP2, Vista, or 7 | Mac OSX 10.5 |
| Web browser software | Microsoft Internet Explorer 7, 8 or 9 Mozilla Firefox - latest version Google Chrome - latest version Microsoft Internet Explorer 6 is partially supported, however it is not recommended. You will likely experience degraded performance. We strongly recommend upgrading. |
Mozilla Firefox - latest version Apple Safari - latest version |
| Internet access | Broadband or high-speed connection A dial-up connection may mean that you notice degradation in the performance. |
|
| Screen resolution | 1024 x 768 or greater | |
| Cookies | Enabled | |
| Session cookies | Enabled | |
| Pop-up windows | Enabled | |
| JavaScript | Enabled | |
If your settings do not meet these minimum requirements, we recommend upgrading. Alternatively, you can access our Telephone Banking services on 0800 24 00 00 or call us on 0800 ASK BNZ (0800 275 269) for assistance.
How do I upgrade my web broswer?
If you don't have one of our supported browser versions, you can download them for free from the internet:
Do I need JavaScript enabled?
In order to use our Internet Banking services and to best experience our website you will need to have JavaScript enabled. If you have JavaScript disabled, please access your browser's internet options to enable it. If you're not sure how to do this, refer to your browser's help content.
Do I need to have Flash?
To experience some parts of our website and Internet Banking services you need to have Adobe Flash Player installed as an addon to your browser. Many browsers come with Flash Player preinstalled. Find out more about Adobe Flash Player.
Do I need Adobe Reader® installed?
To print PDF documents, you’ll need to have Adobe Reader installed on your computer. If you do not have Adobe Reader installed on your computer, you can download it for free.
Why do I need session cookies?
Session cookies are a security feature, one of a number used by us, to ensure that your information is kept confidential. Session cookies only stay on your computer for the duration of your session.
Firewall and anti-virus software
We also recommended you install a personal firewall and anti-virus software on your computer. Update the software’s virus definitions frequently.
