Online fraud
Tips to help you protect yourself against online fraud.
If you notice anything out of the ordinary with any of your accounts, call us immediately on 0800 24 00 00 or +64 4 801 2400 from overseas (international toll charges apply). And remember, BNZ will never ask you to update or confirm any personal information via email.
Here are some things you can do to avoid being a victim of fraud.
All customers
- Only deal with known and reputable companies when using your credit card over the internet or telephone.
- When using your credit card online, make sure the padlock symbol, indicating a secure environment, appears at the bottom of the browser. Or, look for a 's' after the http in the web address.
- Always type the address you want to visit into the address bar of your browser, rather than clicking on links in an email (e.g. always type www.bnz.co.nz to visit the BNZ website).That way, you'll go to the genuine website.
- Use anti-virus software, and update regularly.
- Install firewalls on your computer.
- Always be cautious of unsolicited emails from someone you don't know and don't click on any links within the email. Delete the email straight away, but if you open it by accident, make sure you run a full virus check against your computer.
Business customers
There are a few simple precautions your business can take to help protect itself from online fraud by employees.
Check out our Online Fraud Prevention Action Plan, which includes action points that you and your management team can work through to improve your level of security.
We strongly recommend that you
- regularly review the measures you take to prevent Online fraud by your employees, and
- take expert independent advice about other internal business security measures you may benefit from.
