Security
Keeping your money and information secure.
Our banking systems provide extra security to keep your information and accounts safe. Some use second factor identification (often referred to as 2FA). Other systems use special techniques developed by BNZ or our providers. There are also a few simple steps you can take when using cheque, card or internet and mobile banking services.
Did you know?
If you have any concerns about your BNZ accounts or you suspect you have responded to a fraudulent email, please call our Customer Solutions Advisors on 0800 275 269 or +64 4 494 9098 from overseas - international toll charges apply.
Online and mobile banking security
Our advanced online security protection includes second factor identification or 2FA. It's provided through a NetGuard card (for Internet Banking and our smartphone-friendly Mobile Banking site), Mobile NetGuard (embedded in our iPhone and Android mobile banking apps), or a NetGuard token (for Internet Banking for Business) that you use when logging in. NetGuard card is also used to authorise new International Telegraphic Transfers and to activate Mobile NetGuard on our mobile banking apps.
PC Business Banking security
PC Business Banking comes with robust, customisable online security protection. This includes the option to add second factor authentication, 2FA, to your login process.
Card security
Find out how to make the most of our credit and debit card security, from loading a PIN to using a card that's enhanced with chip. Also find out who to call if your card is lost or stolen.
Cheque security
You can protect yourself from cheque fraud by taking a few simple security precautions such as crossing your cheques, if your cheque doesn’t already have a pre-printed crossing.
Online fraud
To avoid being a victim of fraud, it is important to be aware of the types of fraud that are happening and what you can do to protect yourself.
Security alerts
As part of our internet banking security protection, we publish security alert messages to help you maintain online security and protect yourself from online fraud.
Passwords
Find out how to create a safe password and keep it secure.
Anti-virus software
A robust anti-virus (AV) solution can protect your computer from rootkit software, trojans and viruses, spyware and other malware.
Security certificates
You can trust our extended digital security because BNZ uses Verisign SSL/TLS certificates, symbolised by a padlock, to show that our site is genuine, encrypted and secure.
Credit cards with chip technology
BNZ credit cards with chips provide enhanced protection against counterfeit fraud.
