Contact centre

A great phone and email service from knowledgeable local staff.

With BNZ you can rely on great service by phone or email. Our contact centres can help you get your banking done and give you accurate information, quickly and easily over the phone. You'll be talking to someone in either Wellington or Auckland. They’re knowledgeable people who care about you and your banking, so you’ll be better off.

A wide range of services

Our contact centre is available 24 hours a day, seven days a week, toll-free within New Zealand. So whenever it suits, just give us a call.  We can help you to:

  • Get advice or information about BNZ products and services
  • Ask for information on your accounts
  • Manage your account information
  • Set up and make changes to bill payments3
  • Transfer funds between BNZ accounts
  • Arrange a home loan1
  • Arrange home, vehicle, contents and life insurance2
  • Order statements, cheque and deposit books
  • Set up telegraphic transfers3 through our email team
  • Replace or order debit, credit and NetGuard cards
  • Open additional accounts

Making sure it’s really you

To help us quickly check it’s really you and get on with whatever you need, it’s a good idea to have your phone banking access number and 5-digit PIN ready when you call.

The number to call

If you’re calling from within New Zealand, call toll-free on 0800 ASK BNZ (275 269)

From overseas please call +64 4 931 8209, international toll charges will apply.

Credit card and Internet Banking direct lines
For credit card enquiries 0800 800 667
For Internet Banking enquiries 0800 999 269

 

Small print

  1. Our home lending criteria and an establishment fee apply. A Low Equity or Low Doc interest rate premium may apply. Not available for business purposes or packaged offers.
  2. These insurances are arranged and offered by BNZ acting as an agent for the insurer IAG New Zealand Ltd. BNZ receives commission for arranging these insurances. Insurance cover is subject to the terms, conditions and exclusions contained in the policy document. BNZ does not guarantee the obligations of IAG New Zealand Ltd.
  3. Service fees apply.