NetGuard
Super secure internet banking.
As online fraud becomes more sophisticated, we believe that
just an access number and password will not give the best possible protection for your money and personal information. That’s why we chose NetGuard to make your internet and mobile banking super secure.
What is NetGuard?
NetGuard is an additional layer of security that works alongside your existing access number and password to help make sure you’re the only one with access to your account details.
NetGuard for personal customers
Personal Internet Banking and Mobile Banking customers are given a NetGuard card with a unique serial number and grid of numbers and letters. Each time you log in, you’ll be asked to check your serial number, then enter three values from the grid that match our randomly selected co-ordinates. Only your NetGuard card can provide the correct answers.
Important tips for using your NetGuard card
- We will only ever ask for three co-ordinates from your NetGuard card
- Always check your card’s serial number against the one on-screen
NetGuard for business customers
Everyone using Internet Banking for Business gets a free digital NetGuard token that's small enough to slip into your pocket. Each time you log in, you’ll be asked to enter a Login Code, which you get by entering your PIN into your NetGuard token. The Login Code changes each time you use it, so you’ll never use the same code twice.
Important tips for using your NetGuard token
- Always check your token’s serial number against the one on screen
- Internet Banking for Business customers are required to have up-to-date anti-virus software
- Request to reset your NetGuard access PDF 89KB
Need help?
Call us on 0800 WWW BNZ (0800 275 269). If you’re overseas, call +64 4 494 7153 (international toll charges apply).
