Questions about Internet Banking for Business

General

What is Internet Banking for Business?

Internet Banking for Business is an online banking service that's been designed to meet the needs of small to medium businesses or those with accounts needing more than one signature. No matter where you are, or what time it is, as long as you can access the Internet, you can manage your business banking with a few clicks of a mouse. You can:

  • Review and print account balances or transactions
  • Make direct credit transactions with up to 250 payees
  • Import files for processing as one debit with multiple credits
  • Create additional Users with pre-defined levels of access and authority
  • Transfer funds between BNZ accounts
  • Make payments to New Zealand bank accounts
  • Export transactional information to financial management software
  • View balances and transactions from your ANZ, National Bank and Westpac accounts

Who can use Internet Banking for Business?

Anyone with a BNZ account can use Internet Banking for Business. Even if you have two signatories on your bank accounts, you can still do your banking online. Different registered Users can have different access and authority levels, as you can specify which accounts can be accessed and what dollar limits apply for creating or authorising  payments.

How much does Internet Banking for Business cost?

Standard account and service fees apply. Service fees applicable to Internet Banking for Business are:

  • Monthly usage fee - $10.00
  • Adding a new bill payee - 50 cents
  • Modifying the details of an existing bill payee - 50 cents
  • Making a direct credit payment - 30 cents per credit item

A service fee invoice will be sent to all registered clients each month through the Internet Banking for Business messaging function. Messages can be viewed by going to Other Services from the main menu within Internet Banking for Business.

What is the difference between Internet Banking and Internet Banking for Business?

There are two main differences between Internet Banking and Internet Banking for Business:

  1. Internet Banking for Business includes most of the functionality available from Internet Banking with the addition of direct credit payments. Direct credits are payments to one or more accounts in a single transaction i.e. one debit from your account and multiple credits to other accounts e.g. a payroll payment. Internet Banking for Business allows you to pay up to 250 payees in one direct credit payment.
  2. Internet Banking for Business allows you to access accounts that require more than one signature to authorise transactions. Internet Banking is only for single signatory accounts. With Internet Banking for Business you can set up Users with different access levels and specify how many people are required to authorise transactions.

What are the different levels of authority within Internet Banking for Business?

Users can be configured with one or more authority templates which determine what they can see and do within Internet Banking for Business.

Maintain site administration - Users can add, modify and delete other Users within Internet Banking for Business. They can also configure the access to functions and accounts, set creation and authorisation limits and reset passwords for other Users.

Manage account info and services – Users can view account balances, transaction history and account details on nominated accounts. Users can also order a new cheque or deposit book, and request replacement statements.

Maintain payees – Users can create, modify or delete payees for a range of payment types including bill payments, direct credit templates and international payment beneficiaries.

Maintain payments - Users can create, modify or delete payments for a range of payment types including bill payments, direct credits, same-day cleared payments and international payments.

Authorise activity - Users can authorise payments and / or messages for processing.

View only – Users can view all activity within the transfers and payments section of Internet Banking for Business. They cannot create, modify, delete or authorise any payment types they have been granted View only permissions on.

How are transactions authorised?

Only Users with the Authorise activity authority can approve transactions in Internet Banking for Business. When you first register for Internet Banking for Business, you can specify how many people are required to authorise payments such as funds transfers and bill payments. If at a later stage you want to change the number of authorisers required to authorise a transaction (from 1 to 2 or from 2 to 1), you can complete a 'request to change authorisations and limits' form within Internet Banking for Business.

If a transaction is initiated by a user with Maintain payment authority, then it will need to be approved by one or two authorisers, depending on the number of authorisers you have chosen during registration. If the transaction is created by a user who also has Authorise activity authority for that same transaction type, they will have the choice to either a) Authorise the transaction or b) Save the transaction and exit the process. For example:

  • If you have specified that bill payments require one authorisation, and the bill payment transaction is created by a user with Maintain payment authority, it will need to be approved by a user with Authorise activity authority before it will be processed by us
  • If you have specified that bill payments require one authorisation, and the bill payment transaction is created by a user who has both Maintain payment and Authorise activity authorities, and they choose to authorise the transaction, the transaction will not require authorisation by a second person
  • If you have specified that bill payments require two authorisations, and the bill payment transaction is created by a user who has both Maintain payment and Authorise activity authorities, and they choose to authorise the transaction, it will need to be approved by a second user with Authorise activity authority before we will process the transaction.

Can I put an upper limit on the amount that can be paid through an Internet Banking for Business transaction?

For added security with payments you can set a maximum amount per transaction and a maximum amount per day. If you want to change the amounts at a later stage, you can complete a 'request to change authorisations and limits' form within Internet Banking for Business.

What happens if transactions or requests aren't authorised in time?

If a transaction, such as a funds transfer or bill payment has been created, but not authorised by the payment date, the transaction will not be processed by us.

Requests for replacement cheque books, deposit books and statements can be authorised at any time. We will not process any request until it has been fully authorised.

How is a direct credit different from an automatic payment and a bill payment?

A direct credit payment is a single, cleared funds payment from a payer (you) to a single or multiple third party payees (people you are paying).

A bill payment is a one-off payment to one payee only in one transaction.

An automatic payment is a payment of a fixed amount to another transactional account or credit card, which can be set up to occur repeatedly, at a payment frequency chosen by you.

Is there a simple way to make a payment to Inland Revenue?

Yes. By using the ‘Make a Tax Payment' option in Internet Banking for Business, you can make a payment to Inland Revenue. Simply enter the details from your payment notice. The code and reference details will be automatically entered for you and can be confirmed online. All payments will be reconciled and processed by Inland Revenue on receipt. You can make a wide variety of payments such as Income Tax, GST, Child Support, and Student Loan repayments.

What is a direct credit template and how do I set one up?

A direct credit template is a set of direct credit payments that you can reuse within Internet Banking for Business. Each template can include up to 250 payees, and can be amended at any time. There is no limit on the number of templates you can set up or the number of times a template can be used to make direct credit payments.

Electronic payment cut-off times for same day processing
Payment type
Cut-off time
Automatic Payment - Amendment
7pm
Automatic Payment - New loading
7pm
Bill Payment
11:45pm
Credit Card Payment
6pm
Direct Credit Batch
11:45pm
Funds Transfer
11:45pm
International Payments
6pm
One Off Payment
11:45pm
Same-day Cleared Payment
4:30pm
Tax Payment
11:45pm
NB: Payments made after the above times will be processed the next Business Day

Transfers and Payments List

  • You can display funds transfers, bill payments, tax payments, Direct Credit payments, automatic payments and same-day cleared payments made from one or all of your BNZ accounts that allow these types of transactions. Each payment or transfer will have a status, such as pending or retrying.
  • Processed funds transfers, bill payments, tax payments, Direct Credit payments and same-day cleared payments are displayed for one business day.
  • You can modify or delete future dated funds transfers, bill payments, tax payments or Direct Credit payments anytime prior to 6am on the due date.
  • You can authorise funds transfers, bill payments, tax payments or Direct Credit payments up to 11:45pm on the due date.
  • You can modify or delete automatic payments prior to 7pm on the due date.
  • You can modify or delete same-day cleared payments pending authorisation between 9:15am and 4:30pm.
  • You can authorise same-day cleared payments pending authorisation between 9:15am and 4:30pm on business days.
  • International Payments can be made between 8am and 6pm on business days.
  • Where Bill Payments are made from a credit card, only payment instructions made before 6pm will be processed the next Banking Business Day and payment instructions made after 8pm will be processed two Banking Business Days later.
  • Credit card payments are processed overnight and will be displayed on the Transaction History screen from the business day after the transaction was processed. The cut-off time for payments to credit cards is 6pm (business days only). If your payment is processed prior to the cut-off time it will be processed that night. Alternatively, it will be processed from 6pm the following business day.

Registration

How do I register for Internet Banking for Business?

Simply complete the online registration form, print it out and have it signed by all account owners. Then post or fax the form to us (details provided on the form). Please make sure that you have read the accompanying terms and conditions before registering as you will need to accept these to register.

Once your application has been checked by us (normally within two business days of being received), you'll receive an email letting you know you can log in.

Once you've received your NetGuard token, you can start using Internet Banking for Business.

What information do I need to complete the registration form?

To complete the online registration form you'll need:

  • The name and email address of the people who will be your Internet Banking for Business Users. It's optional to include a mobile number for each person.
  • For security reasons, all Users with Manage site administration authority and/or Authorise activity authority must be formally identified by one of the methods listed below:

    (1) They are an existing Account Owner or Account Signatory on one or more of the accounts included in this registration, and proof of identity was supplied at the time they became an Account Owner or Account Signatory

    (2) They personally maintain either a BNZ bank account or a BNZ credit card, and will supply either the bank account or credit card details as evidence

    (3) They are not a BNZ customer and will provide as evidence either (a) a copy of their passport verified and signed by an authorised signatory for the customer or (b) a copy of their driver licence verified and signed by an authorised signatory for the customer.
  • The name and number of each account you would like to access through Internet Banking for Business.
  • If you, or one of your Users, want to use an existing NetGuard token to access Internet Banking for Business, you'll need its serial number.
  • You can add up to 15 Users when initially registering. More Users can be added at a later time.

Why do I have to type in my account numbers?

We need to know which of your accounts you'd like to access in Internet Banking for Business.

What types of accounts can be used in Internet Banking for Business?

You can view balance and account information on the following types of BNZ accounts:

  • Transactional accounts e.g. cheque, savings, call accounts etc.
  • Credit cards
  • Term deposits
  • Loan accounts
  • Foreign currency accounts including foreign currency term deposits, loans and share trading accounts
  • Asset management service accounts

You can view transaction information on the following types of BNZ accounts:

  • Transactional accounts e.g. cheque, savings, call accounts etc.
  • Credit cards (personal only)
  • Foreign currency accounts (excluding foreign currency term deposits and loans)
  • Asset management service accounts
  • You can also view balances and transactions from your ANZ, National Bank and Westpac accounts

You can create transactions (including funds transfers, bill payments and direct credits) through Internet Banking on the following types of BNZ accounts:

  • Transactional accounts e.g. cheque, savings, call accounts etc.
  • Credit cards (personal only)

I am having trouble registering - what should I do?

Before completing the online registration form, please read What you need to know about Internet Banking for Business.

You'll need to decide who will be your initial user with Manage site administration authority. This person will be responsible for managing access to Internet Banking for Business.

When the registration form has been completed this initial user must choose a User ID and temporary password.  These must meet certain criteria.

  • User ID
  • Must be 3-8 characters and must contain both letters and numbers
  • Temporary password
  • Must be 6-8 characters in length, is case sensitive and must contain both letters and numbers

Make sure you remember the temporary password as this will be needed for the final stage of the registration process, and we do not keep a record of it for security purposes

Check that you have met all of the technical requirements for using Internet Banking for Business.

If you need help while completing the online registration form, the Help icon on each page will give you with more information.  Alternatively, you can call 0800 269 4242, Monday to Friday, 8.30am to 5pm or if overseas, call +64 4 9318234.  International toll charges apply.

How long from registration before I can log in?

Once your application has been checked by us (normally within two business days of being received), you'll receive an email letting you know you can log in and change your temporary password. Your Internet Banking for Business access number will be included in this email.

You'll then receive your NetGuard token in the post followed by your temporary PIN letter approximately 5 business days later. Once you've activated your token, you'll then be able to log in to Internet Banking for Business.

Logging in 

I'm having trouble logging in. What should I do?

Check that you're entering all your details in the correct format.

Access Number

  • 9 digits
  • numbers only - no letters or special characters except you may enter two dashes, e.g. 123-456-789
  • can be found on the email received from us on acceptance of your application for Internet Banking for Business.

User ID

  • must be 3-8 characters
  • can contain both letters and numbers

Password

  • must be 6-8 characters in length
  • must contain both letters and numbers

Your password is case sensitive. Check that your caps lock is not turned on. If you can't remember your password, you can have it reset.

Passwords can be reset by any user that has the Reset User Password function assigned within the Manage site administration authority. If only one user has this function assigned, and it's that user which needs their password reset, they will need to complete a Request a new Internet Banking for Business Password form and send it to us to process.

NetGuard token

Internet Banking for Business Users require a NetGuard token and PIN in order to log in. 

The first time you use your token you'll need to activate it. Turn on the NetGuard token by pressing (<), and enter the temporary PIN number from you PIN letter. You then select your own personalised 4-digit PIN, then press 1 when APPLI is displayed – your self-selected PIN  will need to be entered twice to confirm it.

Follow the online instructions then enter the log in code from your NetGuard token on the NetGuard security screen, and click Continue.

If you require assistance, you can call 0800 269 4242, Monday to Friday, 8.30am to 5pm or if overseas, call +64 4 9318234.  International toll charges apply.

I'm a user with Manage site administration authority for Internet Banking for Business - can I reset the passwords for other Users? How?

Yes, if you have the Reset User Password function assigned under the Manage site administration authority, you can reset the password for all other Users. To reset passwords, go to the Administration section of Internet Banking for Business and select User List from the menu on the left hand side. You have the option to Reset Password for each user. Once the password is reset, the user must log in to Internet Banking for Business within 3 days or the temporary password will expire.

I'm a user with Manage site administration authority and I've forgotten my password? What do I do?

If there is more than one user with Manage site administration authority, this user may be able to reset your password for you. If you are the only user with Manage site administration authority, you'll need to Request a New Internet Banking for Business Password.

For security reasons, your Internet Banking for Business password cannot be reactivated.

Security

How can I make sure that only I can access my accounts?

To access your accounts you must enter your access number, user ID and confidential Internet Banking password every time you access the system. You must make sure that your password is known ONLY to you, and that you change it regularly. Your password must contain a combination of letters and numbers, and should be difficult for people to guess.

Our NetGuard service is a digital token that provides an extra layer of security for Internet Banking for Business. It's a free service that works in with your existing Internet Banking access number and password to ensure that you, and only you, can access your account details online. Find out more about NetGuard.

What can I do to maximise security?

  • Read our security section and Internet Banking for Business terms and conditions and follow the recommendations set out in the technical requirements
  • Always visit our website and Internet Banking for Business by typing www.bnz.co.nz into the address bar
  • Never leave your computer unattended while logged on to Internet Banking for Business
  • Always log out of Internet Banking for Business when you have finished your banking session
  • Never disclose your password to anyone
  • Don't use your date of birth, telephone number, address, your name or the name of a friend, relative or pet in your password
  • Use a combination of letters and numbers in your password, and ensure that it is difficult for people to guess
  • Change your password regularly, either at least once every two months or as stated by your business policy on passwords
  • Don't use a password you use for anything else (eg. your email account)
  • Make sure that your business has virus detection software to protect your computers from malicious software or access.

For more information about passwords and logging in to Internet Banking for Business, read our "logging in" section.

NetGuard

How do I use my NetGuard token for the first time?

Firstly, you will need the following:

  • Your token - this should arrive within 5 business days of your application being confirmed (international postage may take longer)
  • Your temporary PIN code - this should arrive in a separate letter shortly after the token
  • Before your token can be used to log in to Internet Banking for Business, you'll need to set your own 4-digit personalised PIN (instructions will be included with your temporary PIN). Please call us on 0800 269 4242 if you're having difficulties.

I've forgotten my token's PIN code. What should I do?

For security reasons, your token will block access after five attempts at an incorrect PIN. Please ensure the message 'LOCK PIN' along with a 7-digit code is displayed on your token. Then complete the following form to request an unlock code.

I've been given a token and I don't know the PIN code. What should I do?

If you have been given a token and you don't know the PIN you must request to reactivate the token:

The token must be put into a PIN blocked status (by you entering an invalid PIN 5 times). A locked code will then display on the token screen

Complete the request an unlock code form

An unlock code will be sent to you as the new user via email

You can then unlock the code and set a new PIN number 

My NetGuard token is lost, stolen or damaged. How do I arrange a replacement?

If your token has been lost, stolen, inoperable due to damage or a flat battery, complete the following form to request a replacement token or bypass.

Can I change the PIN on my NetGuard token?

Yes. You can change your PIN at any time by following these steps:

Step 1: Press ‘>' to turn on your token

Step 2: Enter your existing 4-digit PIN

Step 3: Hold down ‘>' for two seconds

Step 4: Enter a new 4-digit PIN

Finish: Now re-enter your new PIN to confirm.

Can I use one NetGuard token to access multiple BNZ online services?

Yes. You can use a single NetGuard token to access multiple BNZ online services.

You need to:

  1. know the serial number of the NetGuard token you wish to keep
  2. know the access number(s) you now wish to use the above NetGuard token with.
  3. arrange for the administrator(s) of the access number(s) referred to in 2 above to sign the Request to consolidate my NetGuard tokens form

Technical

What are the minimum technical requirements?

What type of software packages can I export information to?

Most financial software packages will accept your transaction details from Internet Banking for Business. You can export account and transaction information into any package that accepts Comma Separated Value (CSV) or Quicken Interface Format (QIF) files, such as Excel spreadsheets, and financial management packages such as Microsoft Money, Quicken and QuickBooks. You can also export your transaction details in the GIFTS format, which is a New Zealand Banking standard.