NetGuard
Super secure internet banking.
We have chosen NetGuard to make your internet and mobile banking super secure.
What is NetGuard?
NetGuard is an additional layer of security that works alongside your existing access number and password to help make sure you're the only one with access to your account details.
NetGuard card for personal customers
Personal Internet Banking customers are given a NetGuard card with a unique serial number and grid of numbers and letters. Unless you're using our Mobile Banking apps, (iPhone or Android), each time you log into Internet Banking you'll be asked to check the serial number of your NetGuard card, and to enter three values from the grid that match our randomly selected
You'll also need your NetGuard card to activate Mobile NetGuard for use with our iPhone and Android Mobile Banking apps.
Important tips for using your NetGuard card
- We will only ever ask for three co-ordinates from your NetGuard card
- Always check your card's serial number against the one on-screen
Mobile NetGuard (iPhone and Android Mobile Banking apps)
Mobile NetGuard provides the second layer of security for our iPhone and Android Mobile Banking apps. It's embedded within the Mobile Banking app on the device and works automatically to authenticate your details when you login from that device.
Once Mobile NetGuard is activated you can login with only your Internet Banking password.
Key things to know:
If your mobile device is lost or stolen
Call us immediately on 0800 999 269 (or +64 4 494 7153 if you're overseas) so that we can disable Mobile NetGuard. Alternatively, you can activate Mobile NetGuard on another iPhone or Android device (if you have one). This will disable Mobile NetGuard on the lost or stolen device.
Mobile NetGuard only works on one device at a time
For your security, Mobile NetGuard can only be used on one device. I f you activate it on another iPhone or Android device, it will be disabled on the first device.
Keep your NetGuard card
You will still need your NetGuard card to log into Internet Banking from a computer and also to reactivate Mobile NetGuard if you need to.
NetGuard for business customers
Everyone using Internet Banking for Business gets a free digital NetGuard token that's small enough to slip into your pocket. Each time you log in, you'll be asked to enter a Login Code, which you get by entering your PIN into your NetGuard token. The Login Code changes each time you use it, so you'll never use the same code twice.
Important tips for using your NetGuard token
- Always check your token's serial number against the one on screen
- Internet Banking for Business customers are required to have up-to-date anti-virus software
- Request to reset your NetGuard access PDF 89KB
Need help?
Call us on 0800 WWW BNZ (0800 275 269). If you're overseas, call +64 4 494 7153 (international toll charges apply).
