Phone numbers
| Telephone number | Call for help with... |
|---|---|
|
0800 24 00 00 04 924 2424 +64 4 924 2424* |
All your banking needs. Self service facilities available 24 hours a day. You also have the option to talk to a customer solution advisor simply by pressing (*1). The customer solution advisor can answer your enquiry, assist you with most banking transactions, and provide further information on our products and services. Customer solution advisors are available Mon to Sun 6.30am to 11pm |
| Telephone number | Call for help with... |
|---|---|
| 0800 ASK BNZ (0800 275 269) +64 4 931 8209* |
All our services and products Available Mon to Sun 6.30am to 11pm |
| 0800 800 667 +64 4 470 9201* |
BNZ credit card enquiries Available Mon to Fri 8am to 8pm, Sat to Sun 9am to 5pm |
| 0800 735 901 +64 4 473 5901 call us collect |
Reporting lost and stolen credit cards or help to organise a replacement Available 24 hours a day, every day of the year |
| 0800 737 774 +64 4 474 9945* |
EFTPOS and internet merchant services Available Mon to Fri 8am to 5pm |
| 0800 808 648 +64 4 474 9702* |
For BNZ Life Insurance enquires Available Mon to Fri 8am to 6pm |
| 0800 808 618 +64 9 985 0123* |
For PremierCare Insurance enquires Available Mon to Fri 7am to 9pm Available Sat to Sun 8am to 9pm |
| Telephone number | Call for help with... |
|---|---|
| 0800 WWW BNZ (0800 999 269) +64 4 494 7153* |
Internet Banking Netguard cards, including reporting a lost or stolen Netguard card Available Mon to Sun 6.30am to 11pm |
| 0800 269 4242 +64 4 931 8234* |
Internet Banking for Business Available Mon to Fri 8:30am to 5pm |
| 0800 280 269 +64 4 460 0368* |
PC Business Banking Available Mon to Fri 8am to 8pm |
| Telephone number | Call for help with... |
|---|---|
| 0800 788 999 | Cases where you feel the staff member you dealt with has been unable to resolve your complaint to your satisfaction |
| Telephone number | Call for help with... |
|---|---|
| +64 4 474 6933* Or send us an email at museum@bnz.co.nz |
Arranging a group visit to the museum Researching the bank's archives collection |
| Name | Telephone number |
Mobile number |
Area |
|---|---|---|---|
| Peter Norris | 09 443 9806 | 021 826 169 | Auckland - North |
| John Logan | 09 970 4552 | 021 810 982 | Auckland - Central |
| Simon Crang | 09 263 7867 | 029 521 5810 | Auckland - South / East |
| Mitchell Smith | 07 834 4104 | 029 262 0053 | Waikato (based in Hamilton) |
| Dale Lindsay | 07 572 4656 | 029 222 0226 | Bay of Plenty (based in Tauranga) |
| Warren Hammond | 06 834 1512 | 029 814 2120 | Hawkes Bay (based in Napier) |
| Matthew Mearns | 04 801 2670 | 029 382 2458 | Wellington |
| Channa Ranasinghe | 04 495 2621 | 029 222 0472 | Wellington |
| Paul Trewavas | 04 560 2090 | 029 478 4550 | Petone and Hutt Valley |
Small print
* Calls from overseas - international toll charges apply
