Compliments and suggestions

We want our staff to know when they have done a good job, so when we exceed expectations we would very much like to hear about it. Recognising our people helps us encourage an even stronger focus on meeting your needs in the future.

If you feel we can improve our products and services, please help us to help you. We are always open to suggestions - because customer feedback is our most valued source of information about how to meet our customers' needs.

You can either:

• Talk to us at your nearest BNZ store
  Visit the Store Manager at your nearest store.
• Ring us at the BNZ Contact Centre
  Call a Customer Solutions Advisor on 0800 ASK BNZ (0800 275 269). We're available Monday to Sunday, 6:30am to 11pm.
  Write to us at BNZ, PO Box 995, Shortland Street, Auckland 1140
• Alternatively, use our feedback form. Your compliment or suggestion will be forwarded to the appropriate person.

Need some help?