Customer feedback
We welcome your thoughts and feedback.
We value the opinions and experiences of our customers, and we are committed to understanding how we can help you be better off. Our customer feedback programme is one of the ways that you can tell us what you think of Bank of New Zealand and the service we provide, and what we should be doing in the future.
Complaints process
If you have a complaint or problem, please visit any BNZ store, call us or send in a feedback form. We’ll try to put things right, quickly and fairly. If you’re still not satisfied, you can ask the Banking Ombudsman to help.
Compliments and suggestions
We want our staff to know when they have done a good job, so when we exceed expectations we would very much like to hear about it. Recognising our people helps us encourage an even stronger focus on meeting your needs in the future.
Customer insights at BNZ
The BNZ Customer Experience Programme regularly gathers customer feedback through online BNZ surveys.
