| Enquiry |
Telephone
number |
Call for assistance
with... |
| Telephone Banking |
- 0800 2400 00
- 04 924 24 24 from a mobile phone - normal mobile
phone charges apply
- +64 4 924 24 24 from overseas - international
toll charges apply
|
- For all your banking needs, 24 hours a day, 7 days
a week
- You have the option to talk to a Customer Solutions
Advisor 24 hours a day, simply by pressing [*1]
- They can answer your enquiries, assist you with most
banking transactions, and provide further information on our financial
products and services
|
| Service and Product Information |
- 0800 ASK BNZ (0800 275 269)
- +64 4 931 8209 from overseas - international
toll charges apply
|
- For information on all our financial services and
products
|
| Internet Banking Support |
- 0800 WWW BNZ
(0800 999 269)
- +64 4 494 7153 from overseas - international toll
charges apply
|
- For help or information on Internet Banking
- Available Monday to Sunday 7am to 11pm
|
| Lost and Stolen NetGuard
cards |
- 0800 WWW BNZ
(0800 999 269)
- +64 4 494 7153 from overseas - international toll
charges apply
|
- For help or information on NetGuard
- Available Monday to Sunday 7am to 11pm
|
| Internet Banking for Business
Support |
- 0800 269 4242
- +64 4 931 8234 from overseas - international
toll charges apply
|
- For help or information on Internet Banking for Business
- Available Monday to Friday 8:30am to 5pm
|
| EFTPOS and Internet Merchant
Services |
- 0800 737 774
- +64 4 894 1461 from overseas - international toll
charges apply
|
- For assistance with all EFTPOS and Internet payment
solutions queries and all referrals for Merchant Services
|
| PC Business Banking Support
Team |
- 0800 280 269
- +64 4 460 0368 from overseas - international toll
charges apply
|
- For assistance with PC Business Banking
- Available Monday to Friday 8am to 8pm (excluding
New Zealand public holidays)
|
| Credit Card Enquiries |
- 0800 800 667
- +64 4 470 9201 from overseas - international toll
charges apply
|
- For BNZ credit card enquiries
|
| Lost and Stolen Credit
Cards |
- 0800 735 901
- +64 4 473 5901 collect
|
- For help sorting things out, including a replacement
card
- Lost or stolen cards should be reported immediately
|
| Complaint
Resolution Team |
|
- If you feel that the staff you have dealt with
have been unable to resolve your complaint to your satisfaction
|
| BNZ Museum |
|
- Arranging a group visit to the museum
- Research on the Bank’s archives collection
- You can send an email to: museum@bnz.co.nz
|