Customer Feedback

We value the opinions and experiences of our customers, and we are committed to understanding how we can help you be better off. Our customer feedback programme is one of the ways that you can tell us what you think of Bank of New Zealand and the service we provide, and what we should be doing in the future.

• You can join our Customer Panel, and receive regular invitations to contribute your views on a range of subjects, and earn rewards for doing so.
• You can also contribute through Bank of New Zealand’s Customer Experience Programme - Look out for an email invitation to participate.