| At BNZ we're big on security because
we want to help keep your money and personal information extra safe
from risks of theft or fraud. We've got secure systems in
place to help prevent unauthorised use of, and access to, your personal
and business information and bank accounts. Combined with your own
computer anti-virus measures and security procedures, we
believe we’ve got your bases covered.
To protect the security of all
your financial transactions we recommend the following guidelines
- Protect your PINs
and passwords. Read the New Zealand Bankers' Association
leaflet, 'Protecting
your Cards, Pins & Passwords' (PDF 733KB).
- Sign new credit cards and 24 Hour Banking cards as
soon as you receive them
- Report lost or stolen cards and cheques immediately
- Check your statements, and report any unauthorised
transactions to the Bank on 0800 24 00 00 or
+64 4 924 24 24 from overseas - international toll
charges will apply
- Notify the Bank of change of address details. To
update your details login to Internet
Banking and use the secure Contact Us page, call 24
Hour Telephone Banking, or visit any of our nationwide
stores
- When disposing of documents containing personal information,
ensure they are properly destroyed or shredded
- Do not include any confidential or sensitive information
in emails. To enquire about your transactions and accounts use 24
Hour Telephone Banking, login to Internet Banking and use the secure
Contact Us page, or visit any of our nationwide branches
- Be suspicious of telephone calls, emails or letters
requesting your PIN or password, as Bank staff should never request
this information
- Do not give strangers personal information about your
accounts or cards
- When using your credit card online, make sure the
padlock symbol, indicating a secure
environment, appears at the bottom of the browser. Or, look
for a ‘s’ after the http in the web address. We are committed
to ensuring that you are protected when shopping online with NetPledge & NetPromise
- Unless you initiate the call, do not disclose personal
or account information over the phone
- Always visit BNZ’s website and
Internet Banking by typing www.bnz.co.nz into the address bar, or
by using your bookmarks or favourites
- If you receive a suspicious email or an email from
an unknown or strange sender, consider deleting the email without
opening it, and do not open any attachments or follow any links within
the email
- Be cautious when using a computer
in public places such as Internet cafes. Check that their anti-virus
software and firewalls are up to date. Do not leave the screen idle
for long periods or leave the computer unattended at any time, particularly
when using internet banking services
- NetGuard is
an extra layer of online security that helps protect your money and
your identity. It’s free and all our online customers need
to have it.
- Install anti-virus
software on your computer, and update the software’s
virus definitions frequently
- Install a personal firewall on your
computer
- Use a reputable Internet Service Provider, and review
their policy on spam
- Be aware of fraud -
if it sounds too good to be true, it probably is
If you have any concerns about your BNZ accounts or you suspect you have responded to a fraudulent
email, please call our Customer Solutions Advisors on 0800
275 269 or +64 4 494 9098 from overseas - international toll
charges apply.
Read more about our security systems,
and how you can protect your privacy and security
|
